Privacy Policy

We collect information you provide directly when interacting with our platform. This includes your name, email address, phone number, booking dates, guest count, and any property or preference details submitted through our booking or partner enquiry forms. We do not collect payment information directly — payment details are only exchanged after availability is confirmed.

Your information is used to process and respond to booking requests, communicate availability and next steps, answer general enquiries, and improve the quality of our service. We do not sell, rent, or trade your personal data to any third party for marketing or advertising purposes.

We may contact you via email or phone in connection with your booking request, enquiry, or partnership submission. All communication is directly related to the service you requested. We do not send unsolicited marketing emails. If you wish to stop receiving communication from us, you may request this at any time by contacting us directly.

We may share your relevant booking details — such as name, contact information, and dates — with the property host solely for the purpose of facilitating your stay or enquiry. We do not share your data with advertisers, data brokers, or unrelated third parties. Any sharing with property partners is limited strictly to what is necessary to process your request.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. We encourage you to contact us promptly if you believe your data has been compromised.

Our website may use basic cookies and analytics tools (such as Google Analytics) to understand how visitors interact with the site and to improve performance. These tools collect anonymised usage data and do not track you across unrelated third-party websites. You may disable cookies through your browser settings, though this may affect some functionality.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of your enquiry or booking, and for a reasonable period thereafter for record-keeping. Data that is no longer needed is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, request corrections if any information is inaccurate, or request deletion of your data. To exercise any of these rights, please contact us through the Contact page. We will respond to all requests within a reasonable timeframe.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, the updated date at the top of this page will be revised. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, how your data is handled, or wish to exercise your rights, please reach out to us via our Contact page. We are a small team and respond to all privacy-related queries personally.